Support

EASY Citrix Application Streaming for Desktops Subscription Advantage Add-on 1 year

EASY Citrix Application Streaming for Desktops Subscription Advantage Add-on 2 Years

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri. Only Partners authorized with a VMware Academic Specialization may have access to quote the Academic SKU

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri

EASY Citrix XenApp Advanced Ed. Subscription Advantage Add-on 1 Year

JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release

Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.

EASY Citrix XenApp Enterprise Ed. Subscription Advantage Add-on 1 Year

JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release

Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri. Only Partners authorized with a VMware Academic Specialization may have access to quote the Academic SKU

Next-Day
Next business day is defined as 12 hours a day, 5 days a week delivery of advance Hardware replacements. ?Next-day delivery? means that Juniper Networks will deliver advance replacements for defective Hardware on the next business day for replacement requests placed by 3:00 p.m. (local JTAC time), Monday through Friday, except Juniper Networks? holidays. For countries where Juniper Networks does not have an in-country depot and next business day delivery is unavailable, Juniper will ship the replacement part within 24 hours of the RMA origination. Actual delivery will be subject to local customs and importation restrictions and transportation delays.

JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release

Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.

EASY Citrix XenApp Platinum Ed. Subscription Advantage Add-on 1 Year

1 additional year of maintenance prepaid for Veeam ONE for VMware Tier A

Next-Day
Next business day is defined as 12 hours a day, 5 days a week delivery of advance Hardware replacements. ?Next-day delivery? means that Juniper Networks will deliver advance replacements for defective Hardware on the next business day for replacement requests placed by 3:00 p.m. (local JTAC time), Monday through Friday, except Juniper Networks? holidays. For countries where Juniper Networks does not have an in-country depot and next business day delivery is unavailable, Juniper will ship the replacement part within 24 hours of the RMA origination. Actual delivery will be subject to local customs and importation restrictions and transportation delays.

JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release

Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.

Onsite
When JTAC determines that on-site support is required, an internetworking experienced service technician who is trained on Juniper products will be dispatched to the customer site. At the customer?s site, this technician will only work under the direction of a JTAC engineer to solve the problem(s). If required, a replacement product will already be at the site. The technician will perform tasks as directed by JTAC, and as outlined in the existing Global Service Operations (GSO) policy ?Customer On-Site Service Support.? Furthermore, the technician will only be released from the site upon approval of the JTAC engineer, with concurrence of the customer. The technician will assist with packing up and removing any defective products.

EASY Citrix XenApp Advanced Ed. Subscription Advantage Add-on 2 Years

Next-Day
Next business day is defined as 12 hours a day, 5 days a week delivery of advance Hardware replacements. ?Next-day delivery? means that Juniper Networks will deliver advance replacements for defective Hardware on the next business day for replacement requests placed by 3:00 p.m. (local JTAC time), Monday through Friday, except Juniper Networks? holidays. For countries where Juniper Networks does not have an in-country depot and next business day delivery is unavailable, Juniper will ship the replacement part within 24 hours of the RMA origination. Actual delivery will be subject to local customs and importation restrictions and transportation delays.

JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release

Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.

Annual Maintenance Renewal - Veeam ONE for VMware Tier A

EASY Citrix XenApp Enterprise Ed. Subscription Advantage Add-on 2 Years

JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release

Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri. Only Partners authorized with a VMware Academic Specialization may have access to quote the Academic SKU

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri

Next-Day
Next business day is defined as 12 hours a day, 5 days a week delivery of advance Hardware replacements. ?Next-day delivery? means that Juniper Networks will deliver advance replacements for defective Hardware on the next business day for replacement requests placed by 3:00 p.m. (local JTAC time), Monday through Friday, except Juniper Networks? holidays. For countries where Juniper Networks does not have an in-country depot and next business day delivery is unavailable, Juniper will ship the replacement part within 24 hours of the RMA origination. Actual delivery will be subject to local customs and importation restrictions and transportation delays.

JTAC Access
With JTAC support, you have unlimited access to JTAC engineers by phone and online 24x7x365. As a single point of contact for all your support needs, our JTAC engineers have extensive experience in supporting large-scale networks and help you diagnose system problems, provide solutions and workarounds where necessary. To ensure that we respond as quickly as possible, automatic escalation alerts to senior management are triggered on all priority issues.

Software Releases
Juniper Networks will provide Customer with access to all new Software Releases Customer has licensed when they are made available for general public release

Award-winning Online Support
The Association of Support Professionals (ASP) Ten Best Web Support SitesThe Customer Support Center (CSC) is a critical part of Juniper Networks customer service and support strategy and was recently ranked among the world's best in online support. In 2006, the CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support. The CSC provides a worldwide 24x7x365 support channel to enable our customers and partners to quickly and efficiently support their investment in Juniper Networks hardware and software wherever and whenever they chose to log in.

Onsite
When JTAC determines that on-site support is required, an internetworking experienced service technician who is trained on Juniper products will be dispatched to the customer site. At the customer?s site, this technician will only work under the direction of a JTAC engineer to solve the problem(s). If required, a replacement product will already be at the site. The technician will perform tasks as directed by JTAC, and as outlined in the existing Global Service Operations (GSO) policy ?Customer On-Site Service Support.? Furthermore, the technician will only be released from the site upon approval of the JTAC engineer, with concurrence of the customer. The technician will assist with packing up and removing any defective products.

1 additional year of maintenance prepaid for Veeam Backup & Replication Standard for VMware Tier A

Annual Maintenance Renewal Expired - Veeam ONE for VMware Tier A