Basic Support/Subscription vCenter Server for VMware Infrastructure

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri. For Renewal purposes only. Only Partners authorized with a VMware Academic Specialization may have access to quote the Academic SKU

Support from the Virtualization and Cloud Infrastructure Experts

As part of the VMware Services family, Global Support Services works in conjunction with VMware Consulting Services, VMware Education Services and VMware Certification Services to accelerate return on investments while mitigating risk. VMware employs the largest technical force dedicated to virtualization and specializes in the support of highly complex, varied, heterogeneous and mission-critical virtual and cloud computing environments.

The combination of VMware customer-proven virtualization and cloud infrastructure solutions, and world-class Global Support Services enables customers and partners to follow an evolutionary path to cloud computing. By preserving existing application and infrastructure investments while accelerating realized value from a cloud computing approach, customers can achieve efficiency through utilization and automation, agility with control, and freedom of choice. To meet the needs of organizations—large and small, global and regional—VMware offers the support options below.

Note: VMware has changed the names of the Gold and Platinum offerings to more accurately reflect the level of support customers will receive. Platinum is now called Production and Gold is now called Basic. There are no changes to program features or pricing. Learn more.

• Production Support - Production support, 24x7 for Severity 1 issues
• Mission Critical Support - Priority Access to senior-level engineers and proactive account management, 24x7
• Business Critical Support - Personalized support delivered by a designated team
• SaaS Production Support - Production Support for Software as a Service products, (SaaS Severity 1 issues 24x7)
• Basic Support - Non-critical support, 12x5
• SaaS Basic Support - Non-critical support for Software as a Service products, 12x5 (SaaS Severity 1 issues 24x7)
• U.S. Federal Technical Support - Provided by experienced engineers with U.S. citizenship, located on U.S. soil
• vFabric Developer Support - Assistance with vFabric application development, 12x5
• SDK Support Program for vSphere - Streamlined vSphere application development, 12x5
• Per Incident Support - Single incident or 1, 3 or 5 per incident support packs, 12x5
• Fusion Desktop Standard Support - Desktop-based support with 10 or more Fusion licenses, 12x5
• Complimentary Support - Web-based support for Fusion and Workstation
• Evaluation Support - Web-based, self help services only
• Beta - Feedback mechanism only
• Retired Support Offerings - Silver Support, Subscription Services